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San Antonio Indemnity Auto Insurance Review
This San Antonio Indemnity Auto Insurance Review explores San Antonio, Texas-based United Services Automobile Association (USAA). USAA ranked 145th in the May 2011 “Fortune 500” and serves the needs of more than eight million customers. As a mutual insurance company, USAA’s customers actually own the company. USAA focuses primarily on military members, including retired military and families. In addition to property and casualty insurance, the company writes life insurance and helps clients with banking and investment products. If you’re interested in saving money on auto insurance, request no-cost cheap auto insurance quotes by typing your home zip code now!
- The average customer saves auto insurance premium dollars with USAA auto insurance
- Combining personal or family auto insurance coverage with another property and casualty policy, such as homeowner insurance, may save clients money on USAA auto insurance
- Safe drivers, or those with no record of moving violations or accident claims in the past three to five years, may qualify for “accident forgiveness” features at low rates
- Good drivers may qualify for additional online auto insurance premium discounts
- Good students may also qualify for auto insurance savings
- Customers may opt to pay auto insurance premiums on a monthly, quarterly, or semi-annual basis
USAA Auto Insurance Customer Service According to Forrester Research, Inc.’s “The Customer Experience Index,” (2011) USAA provides superior customer service. Some of USAA’s customer service highlight a convenient toll-free customer service telephone line, secure online portal, or mobileapp to access USAA customer service 24 hours a day, 7 days a weekts include:
- Access to more than 2,300 approved repair centers throughout the U.S.
- One-stop auto financing and insurance with USAA Auto Circle(TM)
- Preferred renewal: customers meeting basic driver requirements receive preferred treatment when it’s time to renew an auto insurance policy (ask USAA for details)
- Emergency roadside assistance: helps USAA insured drivers get tire replacements, gasoline, or towing as needed
USAA Auto Insurance Agents USAA sells most auto insurance and other property and casualty insurance policies by direct marketing. The company relies upon the Internet, telephone, and direct mail marketing to prospective clients. The company’s USAA Alliance program helps customers save money items like safety equipment, jewelry, and flowers.
The company has penetrated a military niche marketplace: the average member purchases five of the company’s products and services (such as discount brokerage, property and casualty insurance, life insura
nce, banking, or real estate services). About half of USAA’s members are the families (including children and grandchildren) of retired military personnel.
In 2009, USAA widened customer guidelines to include all honorably discharged veterans from any rank of the U.S. Army, Air Force, Marines, Navy, and Coast Guard. According to Department of Defense inform
ation, approximately 1,477,896 active military personnel served the U.S. in 2010. Approximately 1,458,500 reserve troops were available that year. USAA Auto Insurance Careers The company seeks to hire military personnel transitioning to private duty.
Retired Major General Josue Robles, USAA’s CEO, says the company likes to hire veterans, junior officers, and junior non-commissioned officers. The company’s “military skills translator” helps prospective USAA applicants to determine the corporate, administrative, or customer service roles for which they are best suited. The company employed approximately 22,600 people in 2010 in all locations.
In the interest of maintaining a cost-effective work force, the company outsources some of its operations, including information technology and direct mail services, e.g. printing and mailing. USAA Auto Insurance Financial Information The company generated approximately $17.95B in sales in 2010, generating $2.64B in net income that year. USAA reported approximately $94.24B in assets in 2010.
Top auto insurance competitors include Geico and State Farm. USAA Auto Insurance Conclusion Active and retired military personnel, and their families, have access to a wealth of insurance and financial planning resources from USAA. The company offers a variety of attractive, military-specific insurance programs to save members money. If you’re thinking about saving money on auto insurance rates, just provide us with your zip code to get fast and completely free auto insurance quotes now!